Jackpoty Privacy Policy — Our Commitment to Protecting Your Data

Jackpoty (jackpoty.asia) takes your privacy very seriously. This Privacy Policy explains what information Jackpoty collects, why it collects it, how it is used, and what rights you have. By using the Jackpoty website or app, you are considered to have agreed to this policy.

This policy applies to all Jackpoty services — including website browsing, account registration, gaming, betting, payment transactions, and interactions with customer support. It takes effect whenever you access any part of the Jackpoty platform.

Jackpoty's privacy policy is built in line with international data protection standards. We believe data protection is not merely a legal obligation — it is an ethical responsibility to our members.

Jackpoty collects two types of data — information you provide directly, and data generated automatically while you use the platform. Full details are outlined in the table below:

Jackpoty never asks for information it doesn't need. Details such as your social media passwords, religious beliefs, political views, or physical characteristics are never requested — there is simply no reason for us to ask.

Jackpoty uses your information for specific purposes — each one legitimate and directly tied to the services you receive. Full details are outlined below:

• To create and manage your account and ensure its security
• For KYC verification and age confirmation — as required by law
• To process deposit and withdrawal transactions
• Anti-Money Laundering & Fraud Prevention (AML Policy)
• To suggest games and offers tailored to your preferences
• To provide customer support and resolve complaints
• To identify and resolve technical issues
• To enforce responsible gaming policies
• To send you promotional offers when you have given your consent

Jackpoty's servers operate under the highest security standards. Your data is stored in our secured data centers, protected by both physical and digital security measures.

Jackpoty uses the following technical measures to keep your data secure:

• 256-bit AES Encryption — for data at rest
• TLS 1.3 Protocol — during transmission
• Firewall & Intrusion Detection System
• Regular security audits and penetration testing
• Strict access controls — only authorized staff can view your data
• Data Backup & Disaster Recovery System

In the unlikely event of a security breach — rare given Jackpoty's strict safeguards — we will notify all affected members within 72 hours and take immediate steps to resolve the issue.

Jackpoty does not sell your personal information to third parties. However, limited data may be shared with trusted partners solely to deliver our services. Each such partner is bound by a strict confidentiality agreement.

• Payment processors — only the information required to complete a transaction
• KYC Verification Service — for the purpose of confirming identity
• Game providers — gameplay data only, no personal information
• Cybersecurity firms — for fraud detection purposes

We may be required to disclose information under legal obligation in the following circumstances:

• Under court order or government investigation
• At the request of anti-money laundering (AML) regulatory authorities
• For investigations into terrorism financing or other serious criminal offences

In such cases, Jackpoty will endeavour to notify you in advance where possible, though legal obligations may not always permit this.

Jackpoty uses cookies on its website to enhance your experience and keep the platform running smoothly. Cookies are small files stored in your browser.

You can manage cookies through your browser settings. However, disabling essential cookies will prevent Jackpoty from functioning properly.

As a Jackpoty member, you have certain rights over your own data. To exercise any of these rights, contact us at support@jackpoty.asia.

Jackpoty's services are intended for adults aged 18 and above only. Jackpoty takes active measures to ensure that minors are not able to access the platform.

Date of birth is verified at registration, and NID or birth certificate may be requested in cases of doubt. If an account holder later proves they were underage at the time of registration, that account will be closed immediately and all transactions cancelled.

Jackpoty never knowingly collects, stores, or uses data belonging to anyone under 18. If we have reason to believe any data belongs to a minor, it will be deleted immediately.

Jackpoty retains your data only for as long as necessary or as required by law. As a general rule, data is kept for the duration that your account remains active.

• Account information: 5 years after account closure (in compliance with AML regulations)
• Transaction records: 7 years (financial regulatory requirement)
• Customer support conversations: 3 years
• Log files and technical data: 1 year
• Marketing preferences: deleted immediately upon opt-out

Once the retention period expires, data is securely deleted or anonymised. Anonymisation means your identity is completely removed from the data — at that point, it is no longer considered personal information.

Jackpoty may update this Privacy Policy from time to time, due to technical changes, the introduction of new services, or legal requirements.

For significant changes — such as updates to how your data is used or our data-sharing policy with third parties — you will be notified at least 7 days in advance via your registered mobile number or email. Minor changes may be reflected on the website only.

For any privacy-related questions, requests, or complaints, please contact Jackpoty's data protection team. We take every request seriously.

• Email: support@jackpoty.asia (Subject: Privacy Policy)
• Live Chat: available 24/7 on the Jackpoty website
• Response time: initial reply within 48 hours
• Full resolution: within 15 business days

When filing a complaint, including your registered mobile number, a description of the issue, and any relevant dates and details will help us resolve it faster. Jackpoty investigates every privacy complaint impartially and keeps you informed of the outcome.